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Support
ERP support is essential following any implementation. The support is primarily managed through email via our ticketing system, making it easy to submit a ticket and communicate. Please do not hesitate to contact us, and we will work with you to find the best solution.
We offer four types of support.
- Pay as you go: A good solution to start with no contract or engagement. You simply pay a flat rate per ticket.
- Support Day Bundle: Purchase a specific number of support days. This is a time credit that will decrease based on the amount of time spent on each issue.
- Standard subscription: Support contract is signed for a period of 3, 6 or 12 months
- Ultimate subscription: Includes everything from the standard one, but your support is available 24/7 and on-site action is included.
Get the support you need, whenever you need it.
CENTAURE-ITS offers support for Dynamics NAV from version 3.6 up to Business Central. The level of support that you receive depends on your subscription, which may include:
- Ticketing system access
- Quality follow up
- 24/7 service
- Quick issues resolution
- Mobile application for an easy reporting
- Your dedicated consultant
- Level 1: We provide the user with help and training to use the ERP.
- Level 2: An issue occurs when there is a functional problem caused by incorrect settings or poor practices. If it is determined to be a bug, it is then detected and escalated to level 3.
- Level 3: A bug in the code occurs, so the code is reviewed to sort out and fix it.
- Level 4: A new functionality is needed. We can handle this request by running an analysis with the business, evaluating the gap, setting the solution, and developing the functionality.
